Refund policy

Last updated: 18 Sep 2026

Returns
We want you to love what you bought from Averzo. If you're not satisfied, you can request a return within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging with tags attached
• Accompanied by proof of purchase (order number or receipt)

How to start a return
Email us at support@averzo.shop with your order number and reason for return. We'll confirm eligibility and provide return instructions.

Return shipping costs

• If the item is defective, damaged, or the wrong item was sent, Averzo covers return shipping costs.
• For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7 business days. Please note your bank or card provider may take additional time to post the refund.

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order once your return is accepted.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us at support@averzo.shop within 7 days of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.

Contact us
Questions about returns or refunds? Email support@averzo.shop.